Um, no?
So anyway, I ordered this watch online.
It's just a bog-standard Casio cheap shitty running watch. I figure that if I actually get a new one, it might give me the impetus to stop smoking, start the running again and stop the gradual descent into walrus that I am currently in the grip of. I hate shopping in Real Life, so online is the place for me.
I ordered this watch on 27th November. By December 8th I still had no watch, and had heard nothing from the company I ordered it from. I checked my confirmation email and noticed the little "we're great!" customer service blah at the bottom of it - apparently, this company is "fanatical" about doing the very best for their customers. Right, thought I. Lets sort this out.
I was wondering, I politely enquired, when my order might be despatched? I've been waiting ages, you see and I haven't heard a thing from your "fanatical" customer service team. Any ideas?
Mind you, they did reply pretty sharpish. I was a little taken aback, however:
Unfortunatley, the Timex watch that you have requested is current out of stock. As yet, we do not have a delivery date for this and so I cannot be sure that we will have it with you before Christmas.
Are you happy to wait for this indefinatley?
Please acceot our apologies for this.
Kind Regards
Eh? What? What sort of transaction have I entered into here? How long should I wait before cancelling my order and going to Bloody Argos like I should have done in the first place? Should I give it a month? Five years? The rest of my natural life? Will my watch finally appear, even as I move the single cardboard box containing my worldly goods into my one-room, council-run retirement "flat"?
Muppets.
It's just a bog-standard Casio cheap shitty running watch. I figure that if I actually get a new one, it might give me the impetus to stop smoking, start the running again and stop the gradual descent into walrus that I am currently in the grip of. I hate shopping in Real Life, so online is the place for me.
I ordered this watch on 27th November. By December 8th I still had no watch, and had heard nothing from the company I ordered it from. I checked my confirmation email and noticed the little "we're great!" customer service blah at the bottom of it - apparently, this company is "fanatical" about doing the very best for their customers. Right, thought I. Lets sort this out.
I was wondering, I politely enquired, when my order might be despatched? I've been waiting ages, you see and I haven't heard a thing from your "fanatical" customer service team. Any ideas?
Mind you, they did reply pretty sharpish. I was a little taken aback, however:
Unfortunatley, the Timex watch that you have requested is current out of stock. As yet, we do not have a delivery date for this and so I cannot be sure that we will have it with you before Christmas.
Are you happy to wait for this indefinatley?
Please acceot our apologies for this.
Kind Regards
Eh? What? What sort of transaction have I entered into here? How long should I wait before cancelling my order and going to Bloody Argos like I should have done in the first place? Should I give it a month? Five years? The rest of my natural life? Will my watch finally appear, even as I move the single cardboard box containing my worldly goods into my one-room, council-run retirement "flat"?
Muppets.
posted by surly girl at 5:32 pm
14 Comments:
It probably means you will have an "infinate" wait, or the thing will be dispatched to you within a day or two. We were assured that some CD's wouldn't arrive from Amazon until January unless we paid some top rate express delivery charge of eight quid. They all arrived within a week.
In any case, don't venture into Argos until January. It is a hellhole full of millions of people in velveteen tracksuits laden down with dozens of boxes at Christmas.
I had a similar experience with a bed from MFI. They cancelled our first delivery without telling us (I had taken the day off) then elected to send us just the mattress. What bloody use is that? Never, EVER, going there again.
It's how these Companies make money. They take yours, earn interest on it in their bank account and hope that you will either :
(a)die before the item comes into stock.
(b)forget you ever ordered it.
(c)give up expecting a refund after the 3rd request.
(d)any combimation of the above.
So if you'd not have mailed and asked, when would they have let you know it was out of stock? I'd bin 'em now, just for that. Take your £12.99 elsewhere.
I suggest tattooing a watch face onto your wrist.
Then, whenever you want to know the time, simply balance a biro in the centre and stand facing north (or something). If you are lucky and it is not pissing with rain, it should cast a shadow, which will be.. er.. very handy.
WARNING:
Do not attempt this at night.
I thank you.
Throw a brick through the jeweller's window and nick a puls-timing watch, that way you get the running exercise immediately and without further motivation being necessary ;-)
Name and shame!
Betty is right, avoid Argos like the plague! I tried to, by ordering from them direct, but the warehouse monkeys had jumped up and down on my item, so I had to venture into the seething mass of polyester and bling to exchange it. It was not as dreamy an experience as their Christmas Wishes advert implies.
oh, alright then.
it was Outdoor GB. please set their status to "avoid".
indefinatley.
Just a thought... Ipod Nano with a Nike Plus bluetooth attachment (£20) gives you loads of running encouragement and you can even download all your runs onto a graph at Nike.Com and everything and get verbal encouragement from Lance Armstrong. Dead Brilliant! You could play "I am the Walrus" but actually be the egg man. ....er, that's it...
but i just want a watch! and i don't want to have to go to Bloody Argos to get it!
*sobs gently*
Er, would I be happy to wait for this indefinately? Wel I don't no! Wud it bee a rilly long weight - ow, my eyes hurt.
Professional communications, menus, and neon signs should be spelled correctly. Period.
Hope you get a watch soon!
>>Ipod Nano with a Nike Plus bluetooth attachment>>>
I have no idea what any of this means. I am les tech-savvy than a labrador.
Anyhow. I don't think running's a great idea - not when you've got substantial lady-bosoms and stuff.
I spread the wise word of Bill Bailey -
"If all else fails we always have Argos. With the laminated book of dreams (laminated so you can wipe away the tears of joy)."
I don't know whether that still applies at Christmas when you're surrounded by pikeys...
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